Microsoft
This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.
User subscription that includes Dynamics 365 Customer Service Chat. Available in limited regions. Please check availability in your region before purchasing.
User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS (requires additional contract with Telesign), FB Messenger, and Whatsapp.
Enable digital messaging, voice channels and associated capabilities within Customer Service Enterprise
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Enable the Customer Service voice channel and associated capabilities within Customer Service Enterprise
This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.
This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.
User subscription that includes Dynamics 365 for Customer Service, Enterprise edition.
Click on any product to preview more details