D365 - Dynamics 365 Customer Service Call Intelligence Minutes Add-on (New Commerce)

Microsoft

This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

local_offer Addons
D365 - Dynamics 365 Customer Service Chat (New Commerce)

Microsoft

User subscription that includes Dynamics 365 Customer Service Chat. Available in limited regions. Please check availability in your region before purchasing.

local_offer Addons
D365 - Dynamics 365 Customer Service Digital Messaging add-on (New Commerce)

Microsoft

User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS (requires additional contract with Telesign), FB Messenger, and Whatsapp.

local_offer Addons
D365 - Dynamics 365 Customer Service Digital Messaging and Voice Add-in (New Commerce)

Microsoft

Enable digital messaging, voice channels and associated capabilities within Customer Service Enterprise

local_offer Addons
D365 - Dynamics 365 Customer Service Enterprise Device (New Commerce)

Microsoft

User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

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D365 - Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on (New Commerce)

Microsoft

This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

local_offer Addons
D365 - Dynamics 365 Customer Service unified routing add-on (New Commerce)

Microsoft

This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.

local_offer Addons
D365 - Dynamics 365 Customer Service Voice Channel Add-in (New Commerce)

Microsoft

Enable the Customer Service voice channel and associated capabilities within Customer Service Enterprise

local_offer Addons
Microsoft Dynamics 365 Customer Service (New Commerce)

Microsoft

User subscription that includes Dynamics 365 for Customer Service, Enterprise edition.

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