D365 - Dynamics 365 Commerce Scale Unit Standard - Cloud (New Commerce)

Microsoft

Cloud Scale Unit addon, includes 10K Dynamics 365 Commerce transactions per month OR 225 Devices.

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D365 - Dynamics 365 Customer Insights Real-Time Data Events (New Commerce)

Microsoft

Includes 1000 real-time data events per day

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D365 - Dynamics 365 Customer Insights Standalone Accounts Add-on (New Commerce)

Microsoft

Subscription that includes 10K B2B additional accounts

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D365 - Dynamics 365 Customer Insights Standalone Profiles Add-on (New Commerce)

Microsoft

Subscription that includes 100K B2C additional profiles

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D365 - Dynamics 365 Customer Service Call Intelligence Minutes Add-on (New Commerce)

Microsoft

This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

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D365 - Dynamics 365 Customer Service Chat (New Commerce)

Microsoft

User subscription that includes Dynamics 365 Customer Service Chat. Available in limited regions. Please check availability in your region before purchasing.

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D365 - Dynamics 365 Customer Service Digital Messaging add-on (New Commerce)

Microsoft

User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS (requires additional contract with Telesign), FB Messenger, and Whatsapp.

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D365 - Dynamics 365 Customer Service Digital Messaging and Voice Add-in (New Commerce)

Microsoft

Enable digital messaging, voice channels and associated capabilities within Customer Service Enterprise

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D365 - Dynamics 365 Customer Service Enterprise Device (New Commerce)

Microsoft

User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

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D365 - Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on (New Commerce)

Microsoft

This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

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