Deliver exceptional service
Move from reactive to proactive to predictive service using data insights and connected experiences.
Personalize customer experiences
Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
Increase worker productivity
Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
Optimize service operations
Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
Self-service appointment scheduling
Gain visibility into upcoming, active, and past appointments. View frontline worker tracking in real time via the customer portal, built on Microsoft Power Apps.
Automate customer communication
Keep your customers informed with automated service reminders and notifications via email and text messaging.
Provide post-engagement surveys
Gain customer insights by sending automated, personalized surveys after completing field service calls using Field Service with Dynamics 365 Customer Voice.
Streamline work order management with Copilot
Save frontline managers time by using generative AI for work order creation, technician scheduling, and pre-populating customer email responses.
Improve frontline managers' web experience
Stay up to date on work orders without navigating through information using the intelligent recaps feature.
Track performance with real-time reporting
Help service managers discover opportunities for improvement using AI-driven data and dashboards to analyze worker performance.
Provide tools directly in the flow of work
Access key workday information at a glance, with work orders visible as tasks in Microsoft Teams. Enhance customer experiences and generate work orders quickly by taking advantage of Outlook interoperability.
Streamline tasks using the mobile experience
Easily pick, change, or complete work order details, filter by status, and access driving directions from the home page. The redesigned Field Service app supports mobile navigation and gestures.
Resolve issues quickly with remote collaboration
Capture asset information through inspections, initiate Dynamics 365 Guides in 2D for step-by-step instructions, or get real-time remote expert support via Dynamics 365 Remote Assist.