Understand your customers to build better experiences
Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.
Listen to every customer
Capture feedback immediately across channels with personalized surveys to continuously track customers’ perception of your services and products.
Uncover deeper insights
Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Take proactive action
Accelerate response time
Combine real-time survey responses with data from your customer data platform to proactively identify actionable insights.
Tailor future interactions
Intelligently pinpoint and visualize the areas of improvement needed to drive effective engagement across touchpoints.
Make data-driven decisions
Set triggers within your business processes to automatically alert you and predict when customers need attention.
Close the feedback loop
Improve customer experiences through real-time follow-up actions in customer journey orchestration within Dynamics 365 Marketing.
Understand what matters most
Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.
Uncover valuable insights
Visualize insights in the customer profile dashboard, built on Power BI, to evaluate impact and perception.
Connect and share learnings across departments
Integrate feedback across your business applications (Dynamics 365 Customer Service, Sales, Marketing, Field Service, and Customer Insights) to align insights and decisions.
Build unified customer profiles
Ensure a complete understanding of customers in a true 360-degree view by using Customer Insights with Dynamics 365 Customer Voice.
Easily collect data from desired audiences
Scale customer, employee, or market data collection with continuous data updates, branching, and emoticon responses to track your business performance and customer satisfaction.
Create robust and flexible personalized surveys
Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and branding customization such as colors, images, and text formatting.
Gather feedback across engagement channels
Track your customer satisfaction through email, text, web, QR code, and mobile feedback collection.
Optimize outreach at the right time
Decide when and where to send surveys in the customer journey through automation with Microsoft Power Platform (Power Apps and Power Automate).