Customers are transforming with Commerce
Unify back-office, in-store, e-commerce, and call center experiences to personalize customer engagement, increase employee productivity, and optimize store operations.
Engage across traditional and emerging channels
Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
Build loyalty and exceed expectations
See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.
Get everything to build and run digital commerce
Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.
Enable AI-driven intelligent commerce
Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.
Modernize retail store and streamline operations
Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.
Create seamless customer journeys
Easily orchestrate personalized multichannel journeys by using Commerce with Dynamics 365 Marketing.
Maximize customer conversions
Take advantage of customized, authentic e-commerce experiences and rich, engaging product pages to reduce customer-abandoned carts.
Rapidly respond to customer needs
Quickly create sophisticated, AI-powered chatbots that resolve common issues and answer questions 24 hours a day using Dynamics 365 Customer Service and Microsoft Power Virtual Agents.
Boost customer satisfaction
Support customer inquiries and post-sales experiences using intuitive tools for call center and service center management.
Effectively target customers
Use segmentation via rich customer data such as device type, geolocation, market, or language to effectively group audiences and deliver more relevant campaigns and shopping experiences.
Deliver a rich, personalized, and seamless purchasing experience
Provide exceptional experiences across traditional and emerging channels, or across different business models, scenarios, and personas. Connect digital, in-store, and back-office operations on a unified commerce platform.
Offer consistent, frictionless customer engagement
Empower customers to decide when, how, and where they want to purchase—on any device, and across online and offline channels.
Provide choice and convenience
Empower customers to buy online and pick up in store or receive home delivery via connected ordering and fulfillment tools.
Create and manage sales promotions
Centrally manage promotions across all channels, organized by store, catalog, or customer affiliation, using accurate, real-time omnichannel sales and cost data.
Expand business partner engagement
Use purpose-built functionality and capabilities needed by B2B organizations and users for self-service buying experiences.
Rapidly start and deploy API-first commerce
Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.
Quickly and easily customize your solution
Employ a configurable and extensible platform that expands to fit your business needs.
Meet global business needs
Expand your business with flexible deployment options on premises, in the cloud, or at the edge. Automatically apply trade-agreement pricing.
Proactively safeguard your data
Take advantage of cohesive security management and comprehensive compliance coverage to run your business with confidence.
Create engaging, intelligent digital storefronts
Quickly launch websites using drag-and-drop content authoring and Sitecore CMS integration with an easy-to-use visual page builder.
Better engage shoppers
Deliver personalized, appealing web experiences with content-driven commerce strategies.
Enrich the B2B buying experience
Bring the powerful, intelligent, and user-friendly capabilities of B2C e-commerce to your business partners. Enable partner-specific catalogs and customized pricing.
Streamline management across channels
Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels—customizations and partner-specific catalogs included.
Quickly test and evolve your digital channels
Take advantage of experimentation and personalization tools supported through the Optimizely experimentation platform.
Improve attach rate and increase basket of goods
Cross-sell and upsell products using AI-based recommendations that help customers easily and quickly discover products that are relevant to them.
Help increase revenue and protect your reputation
Use Commerce with Dynamics 365 Fraud Protection to help decrease fraud, reduce operational expenses, and increase bank acceptance rates.
Increase customer conversion rates
Utilize AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
Help customers find products easily
Take advantage of intelligent, context-aware product search powered by Azure Cognitive Search to help customers search online and in store.
Improve accessibility for every customer
Use Commerce authoring tools and Accessibility Insights to help customers of all abilities easily access page content.
Personalize customer experiences
Enhance customer experiences across shopping channels, exceeding expectations by offering tailored product selections.
Expand customer choice
Deliver virtually endless purchasing options by offering customers access to your full product catalog, in store or online, regardless of stock levels or location.
Get a 360-degree view of your customer
Use Dynamics 365 Customer Insights to seamlessly connect physical and digital storefronts, giving you a single view of customer transactions, observational data, and behavioral data.
Empower your employees
Help employees foster lasting relationships with customers through AI-driven recommendations, insights, and loyalty programs.
Enhance your sales capabilities
Take advantage of native support for Dynamics 365 Sales and Dynamics 365 Customer Service to address all aspects of the buying journey.