Work together from anywhere
Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.
Solve problems in real time
Share your real-time view with experts remotely to get the help you need, and stay hands-free on HoloLens or Dynamics 365 Remote Assist mobile.
Bring critical information into view
Use information from Dynamics 365 Field Service, or capture asset information and use it with Microsoft Power Platform or other enterprise applications.
Inspect the site without being on location
Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices.
Access documentation when you need it
Browse and view service-related documentation independent of a video call—get the right information at the right time.
Move virtual documents to the real world
Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.
Use built-in analytics to improve processes
Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.
Avoid travel and reduce delays
Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid travel and reduce delays.
Record calls and capture critical information
Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.
Monitor assets’ condition
Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.
Simplify business processes
Create and trigger automated workflows based on captured asset data to simplify your business processes.
Collaborate with remote experts in real time
Support technicians using video, screenshots, and mixed-reality annotations.
Deploy across multiple devices
Take advantage of existing iOS and Android devices by sharing live video feeds and capturing instructions using 2D annotations.
Enable external one-time calls
Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.